Dimitri Masin
CEO Gradient Labs
Dimitri Masin is the CEO and Co-Founder of Gradient Labs, the conversational AI platform transforming customer operations in financial services. An early employee at Monzo, Dimitri built the bank’s AI and Data Science teams, helping it become one of the UK’s most successful fintechs. During this time, he worked on some of the most challenging problems in customer operations and saw firsthand how AI could be used to solve them.
Prior to Monzo, Dimitri worked at Google and Osper. He is known for building high-performance technical teams and for developing responsible AI systems for regulated environments. His work has spanned large-scale automation, operational efficiency, and applied machine learning across product, engineering, and operations functions. He frequently speaks about the future of AI in banking and advises early-stage fintech and AI founders.
2026 AGENDA Sessions
Replace or Reshape? Designing the Workforce of the Future
Explore the evolution of labour in this fireside chat with Zopa Bank. We'll discuss whether AI and automation will replace roles or reshape them to build a future-ready workforce.
Tuesday 06 October 15:30 - 16:10 Track 2: Enterprise & Infrastructure
AI
